Tech in Pandemic Response, But Many Left Behind: Lessons from Africa
As industries slowed to a near halt in 2020 due to the COVID-19 pandemic, the digital economy received a boost—especially from consumers forced to rely on virtual means to meet their needs. Businesses turned to the virtual workspace, adopting new productivity tools to retain their workforce. This brief studies the case of Africa, where tech played a role in pandemic response, and e-commerce players reported increases in orders and custo